Frequently Asked Questions
How will I know my order has been processed?
How can I track my order?
What happens if an item is out of stock?
How can I return an item?
Are there any discounts offered?
Can I pay with a purchase order?
Does ACE publish any additional titles that are not listed in the bookstore?
What are the shipping costs?
How will I know my order has been processed?
You will receive an e-mail confirming your order. Please be sure to include a correct
e-mail address, or you will not receive a confirmation. If you do not receive a confirmation e-mail, please contact us by
e-mail or at 301-632-6757.
How can I track my order?
Go to our Order Tracking Page. You will need your confirmation number and invoice number or you will need to know the shipping address of the order.
What happens if an item is out of stock?
You will not be charged for an item until it is in stock.
How can I return an item?
All returns must be sent to the address below. Returns sent to any other address may have a rerouting fee
applied.
ACE Returns
9 Jay Gould Court
Waldorf, MD 20602
Are there any discounts offered?
Member discounts are offered to current faculty, staff and students at ACE Member institutions. During checkout, you will be prompted to select your institutional affiliation. We invite you to learn more about ACE membership.
Can I pay with a purchase order?
Yes. Send a purchase order to:
American Council on Education
Fulfillment Service
Department 191
Washington, DC 20055-0191
Or fax it to (301) 843-0159.
Does ACE publish any additional titles that are not listed in the bookstore?
ACE has co-published books with Greenwood Publishing Group and Rowman & Littlefield.
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The highly regarded ACE/Praeger Series on Higher Education, books and guides for higher education administrators, can be ordered directly from Greenwood Publishing Group.
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Minding the Dream: The Process and Practice of the American Community College, by Gail O. Mellow and Cynthia Heelan, is available on Rowman & Littlefield's web site.
What are the shipping costs?
Shipping charges are based on the total cost of your order. Expedited shipping is available for an additional $7.00. Domestic:
| $0–$25 |
$6.95 |
| $25.01–$100 |
$8.95 |
| $100.01 and up |
10% of order, not to exceed $250 |
International:
| $0–$25 |
$16.95 |
| $25.01–$100 |
$23.95 |
| $100.01 and up |
actual |
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