Frequently Asked Questions
How will I know my order has been processed?
How can I track my order?
What happens if an item is out of stock?
How can I return an item?
Are there any discounts offered?
Can I pay with a purchase order?
Does ACE publish any additional titles that are not listed in the bookstore?
What are the shipping costs?
How will I know my order has been processed?
You will receive an e-mail confirming your order. Please be sure to include a correct
e-mail address, or you will not receive a confirmation. If you do not receive a confirmation e-mail, please contact us by
e-mail or at 301-632-6757.
How can I track my order?
Go to our Order Tracking Page. You will need your confirmation number and invoice number or you will need to know the shipping address of the order.
What happens if an item is out of stock?
You will not be charged for an item until it is in stock.
How can I return an item?
All returns must be sent to the address below. Returns sent to any other address may have a rerouting fee
applied.
ACE Returns
9 Jay Gould Court
Waldorf, MD 20602
Are there any discounts offered?
Member discounts are offered to current faculty, staff and students at ACE Member institutions. During checkout, you will be prompted to select your institutional affiliation. We invite you to learn more about ACE membership.
Can I pay with a purchase order?
Yes. Send a purchase order to:
American Council on Education
Fulfillment Service
Department 191
Washington, DC 20055-0191
Or fax it to (301) 843-0159.
Does ACE publish any additional titles that are not listed in the bookstore?
ACE and its publishing partner, Rowman & Littlefield Education, produce the highly regarded ACE Series on Higher Education, books and guides for college and university leaders. They can be ordered directly from Rowman & Littlefield Education.
Recently released publications include:
Changing Course: Making the Hard Decisions to Eliminate Academic Programs, by Peter D. Eckel
More Information
Peak Performance for Deans and Chairs: Reframing Higher Education’s Middle, by Susan Stavert Roper and Terrence E. Deal
More Information
Leaders in the Crossroads: Success and Failure in the College Presidency, by Stephen James Nelson
More Information
Community Colleges on the Horizon: Challenge, Choice, or Abundance, by Richard Alfred, Christopher Shults, Ozan Jaquette, and Shelley Strickland More Information
What are the shipping costs?
Shipping charges are based on the total cost of your order. Expedited shipping is available for an additional $7.00. Domestic:
| $0–$25 |
$6.95 |
| $25.01–$100 |
$8.95 |
| $100.01 and up |
10% of order, not to exceed $250 |
International:
| $0–$25 |
$16.95 |
| $25.01–$100 |
$23.95 |
| $100.01 and up |
actual |
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